Vice President of Operations

  • Operations
  • Pembroke Park, United States

Vice President of Operations

Job description

Organization
Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. Pre-COVID, FSF was poised for industry-leading strategic and innovative growth. Currently, during the pandemic, FSF doubled its output of food from 61.5M pounds of food in FY19 to over 119M pounds in FY20. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community and every $1 = 9 meals.

Core Values: FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity and are committed to stewardship and inclusion.

We Provide: Full medical, dental and vision insurance; contribute up to 3% match to a 401K after one year of service; 17 days paid time off; a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set.

Position Overview
In response to rapid growth and industry-leading bold goals, the Vice President of Operations (VPO) is a new position that will help FSF achieve its goals. This position plays a pivotal role in all aspects of supply chain, including the development and implementation of end-to-end logistics. Logistics includes receiving, slotting, picking, inventory control, food safety, and dispatch and transportation. The position plays a lead role in future growth, optimal customer service, and organizational efficiency. The VPO will develop and execute strategies aimed at the successful collaboration food industry for the procurement of donated and purchased food from grocers, distributors, farmers, growers, and manufacturers on behalf of FSF. The VPO will manage and grow a team in warehousing and transportation and establish additional functions within the supply chain that minimizes risks, establishes efficiencies, delivers the best customer experience, and evolves sustainability practices. The VPO oversees and guides Inventory, Transportation, Warehouse Operations, Customer Service, Facilities (safety and security) and Food Safety teams to ensure the organization’s and community’s food needs are met.

Relationships: This position is a member of the executive team, reports to the
President and CEO, works with all organization department heads, manages department
team members, and manages relationships with national and state organizations.


Job requirements

Your Qualifications

  • Bachelor’s Degree, preferably in Supply Chain, Agribusiness, Environmental System, or other related field; MBA preferred.
  • Minimum of 15 years’ warehousing and transportation experience, preferably in food industry.
  • Minimum of 10 years’ experience managing, developing, motivating, and coaching high-performing teams.
  • Outstanding ability in managing supply and demand forecasting and delivery.
  • Excellent track record in inventory management and information systems integration that supports a complex just-in-time distribution organization.
  • Demonstrated understanding of agribusiness, growing trends, and produce processing.
  • Highly experienced in designing a supply chain function to meet significant growth expectations.
  • Demonstrated success in relationship building and management.
  • Experience in establishing and executing sound business practices and metrics including planning and analysis.
  • Highly organized with ability to successfully multi-task and meet deadlines.
  • Effective communications skills, able to speak publicly and give presentations.
  • Proven track record of successfully working in highly collaborative organizational environments.
  • Experience in handling complex budgets, food procurement and master purchase orders.
  • Fantastic customer service and high expectations for quality.
  • Demonstrated examples of strategic thinking and impact as well as analytical and problem-solving skills.
  • Strong computer skills in a Microsoft Office environment.
  • Ability and willingness to travel.
  • ServSafe® training or the willingness to obtain certification. HAACP and AIB experience is a plus.
  • Commitment to FSF’s vision, mission, values, and those we serve

Your Responsibilities

  • Lead Feeding South Florida’s supply chain, including warehousing, fleet and inventory management, facilities to deliver perishable and non-perishable food safely and efficiently to highly satisfied customers compliant with local, state and federal regulations.
  • Develop and implement a comprehensive transportation, warehousing, facilities plan that incorporates best in class systems to deliver the objectives of Feeding South Florida’s existing and future plans.
  • Train and enhance the capabilities of the Operations team to deliver and exceed annual objectives efficiently, safely, within budget and with great customer satisfaction.
  • Create and implement shipping and delivery best practices such as systems integration and optimization, fleet and routes optimization, inventory control and demand planning.
  • Ensure that proper procedures and practices, documentation, training and audits are in place to drive adherence to procedures, leading to consistent performance, food safety, and well-being of team.
  • Create and analyze reports, and develop and manage recommendations to improve the key metrics of the department.
  • Lead highly effective team communications in a multi-cultural environment, creating engaged, productive team members whose commitment to Feeding South Florida and its mission enhance the success of the organization.
  • Using the strategic plan, work with the Executive Vice President, to develop long term strategies to advance and achieve FSF’s goal of ending hunger.
  • Oversee, manage and adhere to the annual work planning process and department budget.
  • Represent FSF at selected public forums and meetings, providing presentations.
  • Lead or support strategic projects assigned by the Executive Vice President.
  • Mentor and develop team using a supportive and collaborative approach on a consistent basis.
  • Establish and monitor Warehouse and Transportation team member performance, accountabilities, objectives and priorities and conduct regular performance evaluations.
  • Set the example for a professional and high-performance culture by maintaining a positive work attitude, communicating courteously, and creating a culture of service with all stakeholders: clients, donors, community partners and co-workers in accordance with FSF’s values.
  • Ensure that Standard Operating Procedures are written, accurate and executed.
  • Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Leadership level position will work closer to 50-60 hours per week, especially during peak times such as holiday seasons, growing seasons and disaster response. After hours business work is required throughout the year.
  • Environment: This position works in a typical warehouse and office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise is the work environment is usually moderate to loud.
  • Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.

  • OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

Working Conditions

  • Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Leadership level position will work closer to 50-60 hours per week, especially during peak times such as holiday seasons, growing seasons and disaster response. After hours business work is required throughout the year.
  • Environment: This position works in a typical warehouse and office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise is the work environment is usually moderate to loud.
  • Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.
  • OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.