Technology Solutions Manager (TSM)

  • Information Technology
  • Pembroke Park, United States

Technology Solutions Manager (TSM)

Job description

Feeding South Florida (FSF) is a member of the Feeding America (FA) network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade and Monroe Counties. As the second largest food bank in the FA network, FSF is responsible for serving 25 percent of the state’s food insecure population. Pre-COVID, FSF was poised for industry-leading strategic and innovative growth. During the pandemic, FSF doubled its output of food from 61.5M pounds of food in FY19 to over 119M pounds in FY20. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

Core Values
FSF values service above all else. We’re looking for people who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion,
dedication, act with integrity and are committed to stewardship and inclusion.

Mission Statement
Feeding South Florida’s mission is to end hunger in South Florida by providing immediate access to nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through innovative programming and education.

Position Overview
The TSM position is an incredibly innovate position at Feeding South Florida and plays an integral role in providing strategic leadership on information technology, facilitates, manages and executes technology projects to ensure the timely delivery of robust and reliable technology resources. The TSM is a key member of the Strategic Initiatives team and assists with new IT program development and systems integration.

Job requirements


  • Bachelor’s degree in computer science, computer engineering, systems information systems, or other related field; Master’s degree preferred.
  • Minimum of 5 years’ experience in managing information systems, software design, systems integration, and systems architecture.
  • Familiarity with coding and app development.
  • Visionary, strategic thinker with an understanding of human centered computing and design.
  • Previous experience in the development and implementation of large-scale projects that support strategic goals.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
  • Ability to clearly communicate and uphold policies, procedures and compliance requirements.
  • Strong communications skills, both written and verbal, comfort and ability to speak publicly.
  • Ability to work cooperatively with other staff, volunteers, and agency personnel.
  • Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
  • Attention to detail, accuracy, and deadlines.
  • Strong moral compass with ability to exercise good judgment and discretion.
  • Strong computer skills with proficiency in Microsoft Office including Word, Excel and Power Point.
  • Strong grammar, spelling, and math skills.
  • Possession of a current and valid Florida’s driver’s license, and reliable transportation.
  • Commitment to FSF’s vision, mission, values, and those we serve.
  • Design technology strategy and planning workshops based on business objectives and stakeholder analysis.
  • Lead a multi-disciplinary cross functional team in the planning and execution of technology strategy and planning workshops.
  • Project manage the development of new apps and tools necessary to help acquire data driven results.
  • Drive IT transformation efforts and align departments around common efficiencies.
  • Partner with EVP and department heads to identify new opportunities.
  • Scout emerging technologies and define new opportunities that can add value.
  • Define appropriate processes and manage compliance to ensure delivery quality at program level (e. g. requirements management, risk management, change management, issue management, resource management, project accounting etc.).
  • Execute a governance process to provide executive leadership with visibility into program performance and decision-making ability
  • Manage the overall financial health of IT programs and projects budgets, ensuring the program follows the budgetary process and is within guidelines.
  • Provide leadership for the planning, development, implementation, and evaluation of information technology systems—draft plans, protocols, policies, timelines, schedules, and workflows—and evaluate their success.
  • Provide vision and leadership to ensure programming is supported by forward-thinking technology.
  • Work with stakeholders to implement components of the strategic plan that relate to technology.
  • Work with the EVP to manage the operating budget for the department, with a focus on cost effectiveness and careful evaluation of return on investment. Forecast budgetary needs with an eye to capital investments and operating expenses.
  • Possess strong technical expertise and a deep understanding of hardware and networking.
  • Oversee the management of the network, infrastructure, databases and telecommunications systems.
  • Remain current on technology advancements, emerging standards and regulations, and industry trends relevant to FSF’s ongoing success. Consider models and learning from industries outside food banks to ensure our ability to deliver the very best program and communications.


  • Collaborate with department heads, to formalize professional development training for staff.
  • Aid the organization in seeking out and developing partnerships with organizations to incubate and innovate on emerging technology that continues to support our programming and advance FSF’s mission

Working Conditions

  • Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Leadership Level position will work closer to 45-50 hours per week, especially during peak times. After hours business work is required occasionally throughout the year.

  • Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather. The noise is the work environment is usually moderate to loud.

  • Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.

  • OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.