Food Pantry and Program Partnerships Manager
The Food Pantry and Program Partnerships Manager oversees the Network Standards and Capacity division of the Network Services department, including the supervision of Network Standards Coordinators and Network Capacity Coordinators. The Food Pantry and Program Partnerships Manager manages all aspects of the ongoing compliance, capacity-building, and training of Feeding South Florida’s network of 300+ partner agencies and program sites. The Food Pantry and Program Partnerships Manager is responsible for partner evaluation, adherence to policies and guidelines of FSF, Feeding America, Florida Department of Agriculture and Department of Health. This position involves the development of new network initiatives that strengthen and align with the overall mission of FSF and its position in the community as a leader of hunger-relief efforts.
Relationships: This position is a member of the management team, reports to the Director of Network Services, works closely with all members of the Network Services Team, manages department team members, and ensures proper management of relationships with network partners.
- Manage, train, develop and oversee teams of Network Standards Coordinators and Network Capacity Coordinators.
- Strengthen the overall network of partner agencies with the expansion of current agency capacity, network partner recruitment, creation of network peer groups, and monthly knowledge and skills building opportunities designed to increase network ability to provide a variety of services and supports to clients effectively and efficiently with the ultimate objective of ending hunger in South Florida.
· Oversee the coordination and execution of site visits with partner agencies, including annual site visits and as-needed visits to partner agencies, ensuring visits are conducted in a timely manner.
- Lead team meetings, asking questions to better understand issues that agencies are encountering, or trainings agencies would like to participate in, and educating and coaching team regarding processes and practices.
- Learn, implement, and manage new software systems such as Primarius, as it relates to Agency Relations and programs; establish MealConnect for partner agencies and the SDPlus program; training agencies on new software systems.
- Maintain and expand knowledge of existing community programs, and nonprofit collaborations, community-building initiatives through the attendance of community functions and relationship-building.
- Ensure timely and accurate reporting including dashboards, weekly reports, paperwork, contract management/fulfillment, compliance with grant guidelines, site surveys, spreadsheets and narratives, as needed.
- Ensure program fulfillment of site visits, product needs, and grant requirements, as well as the identification of PAs for program participation and distribution opportunities.
- Ensure FSF guidelines and policies are met by partner agencies including: Feeding South Florida guidelines; Feeding America guidelines; Inventory Control and Distribution Procedures; United States Department of Agriculture (USDA) guidelines, and others.
- Ensure readiness for, and participate in, all audits of FSF regarding agency and program files.
- Ensure proper planning and execution of any agency-related or program events including retention and distribution events as needed.
- Represent FSF in the community at various events.
- Ensure consistent communication and excellent customer service to the partner agencies and program network.
- Assist Director of Network Services with other tasks as necessary.
- Bachelor’s Degree (Master’s Degree preferred) in social work, public health, or other relevant discipline.
- Minimum five years’ experience management experience in an environment focused on compliance, capacity building, and/or network development, with preference for government or social service sectors experience.
- Minimum three years of experience managing other high performing team members and holding them accountable for organization goals and outcomes.
- Demonstrated experience with process improvement and efficiency analysis.
- Sound judgement and decision-making skills including the ability to determine what needs escalation to supervisors and what can be handled within one’s own ability.
- Ability to take initiative and see projects through from start to finish.
- Ability to manage time efficiently and to work independently with minimum supervision.
· Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
· Strong moral compass with ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
· Ability to work under pressure in a fast-paced environment while multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
· Strong coaching and leadership skills with ability to take initiative yet work cooperatively with other staff, volunteers, and agency personnel. Demonstrated experience and comfort with training and teaching others.
· Attention to detail, accuracy, and deadlines.
· Strong aptitude for learning and adopting new technology platforms including software applications and phone systems.
· Strong communications skills, both written and verbal, with comfort and ability to speak publicly and teach others.
· Strong computer skills with proficiency in Microsoft Office.
· Strong grammar, spelling, and math skills.
· Positive attitude, flexibility, and good sense of humor.
· Possession of a current and valid, Florida driver’s license, liability insurance and a clean driving record, with access to reliable transportation.
- Bilingual required (English/Spanish).
Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Management level position will work closer to 45-50 hours per week, especially during peak times such as holiday seasons, growing seasons and disaster response. After hours business work is required occasionally throughout the year.
Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise is the work environment is usually moderate to loud.
Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.
OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.