Donor Relations Manager
Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. Pre-COVID, FSF was poised for industry-leading strategic and innovative growth. Currently, during the pandemic, FSF doubled its output of food from 61.5M pounds of food in FY19 to over 119M pounds in FY20. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community and every $1 = 9 meals.
Core Values: FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity and are committed to stewardship and inclusion.
We Provide: Full medical, dental and vision insurance; contribute up to 3% match to a 401K after one year of service; 17 days paid time off; a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set.
The Donor Relations Manager (DRM) is a member of Feeding South Florida’s (FSF) Resource Development Team and supports organization efforts to raise funds, including executing strategies for increasing donor retention, recognition, and renewal. The DRM is responsible for the creation and management of a well-coordinated stewardship and recognition program, working closely with the Executive Vice President (EVP) and Director of Philanthropy (DoP). The DRM oversees the donor database and stewardship efforts.
Relationships: This position is a member of the Philanthropy team, reports to the Director of Philanthropy, manages the Donor Relations Coordinator and Gift Processor, and supports Philanthropy Managers, the Director of Philanthropy, the Executive Vice President and the CEO with the management of donor relationships.
Manage, motivate and support direct reports: Donor Relations Coordinator and Gift Processors.
- Oversee and participate in all aspects of the donor database including, but limited to, the following activities in a timely and accurate manner: recording of all donation information for financial, food, and in-kind donations; maintenance of communication records with donors; proper acknowledgement of donations by producing thank-you letters and reports.
- Implement appropriate metrics that evaluate and gauge effectiveness and impact to allow continuous improvement in the systems that support the philanthropy program.
- Serve as the administrative liaison between the Philanthropy team and other FSF departments, reconciling donation information with the Finance team, as well as identify areas of process and efficiency improvement.
- Serve as the stewardship and recognition officer of the organization, providing excellent customer service and prompt follow up with all donors.
- Support all mail and direct mail campaigns, including coordination with vendors and appropriate team members; recognition of gifts; monitoring of campaign performance, costs associated with the campaign, and strategic planning of campaigns, ensuring organization activity is integrated throughout the campaign.
- Ensure proper donor stewardship including appropriate follow up, meetings, drafting funding/impact reports, and proposals for moving gifts through the pipeline to become major gifts and larger corporate partnerships.
- Support the development of donor retention and recognition programs including, but not limited to, giving societies, affinity groups, and tiered donations levels.
- Provide support for the development of corporate, individual and foundation donations, identifying and recommending current and potential major gift prospects and assess their ability to financially support FSF.
- Monitor and generate reports on a regular basis for the following (including but limited to): weekly donor activity reports, direct mail and other campaigns, fundraising dashboards; and revenues and expenses associated with individual giving strategies.
- Stay current with fundraising trends including, but not limited to, data management software, research methodologies, and stewardship best practices.
- Respond to phone inquiries about gift giving and share with the appropriate team members as necessary, following up with that team member to ensure a timely response.
- Bachelor’s Degree from an accredited university.
- Minimum 3 years of database and donor stewardship experience.
- Proficient using Blackbaud Raiser’s Edge (or equivalent).
- Minimum two years of experience managing direct reports and high performing teams.
- Strong verbal and written communication skills, including public speaking.
- Efficient time management skills with strong ability to manage multiple projects simultaneously, while paying extreme attention to detail and accuracy.
- Sound judgment and strong decision-making ability.
- Excellent organizational and interpersonal skills.
- A positive, can-do attitude with a desire to take the initiative and ensure excellence.
- Computer literacy: ability to use Windows-based software (Word, Excel, PowerPoint) as well as learn customized, internal FSF systems.
Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Management level position will work closer to 45-50 hours per week, especially during peak times such as holiday seasons and disaster response. After hours business work is required occasionally throughout the year.
Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise is the work environment is usually moderate to loud.
Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.
OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.