Director of Community Engagement
The Director of Community Engagement (DCE) plays a pivotal role in ensuring that Feeding South Florida cultivates the commitment and support of the community. The DCE is responsible for developing and strengthening relationships between FSF and the community with a focus on identifying, cultivating and leveraging in-kind support for the food bank’s mission. In addition, the DCE will provide supervision and professional guidance to members of the Community Engagement team to ensure the collective achievement of monthly targets to meet annual goals linked to community need.
Relationships: This position is a member of the leadership team, reports to the Executive Vice
President, works with all organization department heads, manages department team
members, and liaises with community partners, volunteers, and donors.
Leadership + Strategy
- Working alongside the Executive Vice President, develop, cultivate and foster organization values and connect them to the work of the department.
- Solicit current and prospective donors to support FSF through food drives, event sponsorships, and volunteerism.
- Implement appropriate metrics that evaluate and gauge effectiveness and impact to allow continuous improvement in departmental tactics.
- Oversee the development of individual staff work plans to achieve key goals that adhere to overall program goals, meet overall strategic plan goals, adhere to organizational culture and reflect a reality-based process for staff and organizational growth.
- Mentor and develop staff using a supportive and collaborative approach on a consistent basis.
- Establish and monitor staff performance, accountabilities, objectives and priorities and conduct regular performance evaluations.
- Represent FSF to community groups and events through networking and speaking engagements as needed.
- Plan and supervise implementation of strategies designed to engage community members in the work of FSF across our service area and steward and build those relationships over time.
- Develop and implement policies and procedures for the effective management of volunteers.
- Oversee the development and coordination of all major special events.
- Plan and execute donor cultivation and stewardship events in collaboration with the Director of Community Investment.
- Oversee and participate in planning and promoting food/fund drives that span the service area.
- Review offers from organizations, businesses, and community groups who want to sponsor third-party fund drives, food/fund drives, and benefit events to ensure alignment with FSF event policies and guidelines. Manage relationships with these entities through stewardship, database documentation, and reporting.
- Documents event details and evaluates events and other engagement strategies to determine changes needed for future planning purposes.
- Develop an annual giving package and engagement opportunities with commitment to multi-year gifts.
- Identify leadership opportunities with companies for participation in affinity groups and event committees.
- Bachelor’s Degree in business, marketing, public administration, or other related field of study. Master’s degree and/or CFRE preferred.
- Minimum of ten years’ experience in community engagement with a demonstrated track record of managing large scale volunteer programs and fundraising events.
- Minimum of seven years’ experience managing, developing, motivating, and coaching high-performing teams.
- Proficiency with Raiser’s Edge CRM.
- Demonstrated ability to develop and sustain positive relationships with donors.
- Exceptional organizational and time management skills and the ability to work with multiple tasks in an accurate and timely manner.
- Knowledge and demonstrated application of best practices in donor acquisition, cultivation, solicitation and stewardship.
- Maturity and leadership-building skills with the ability to serve as a unifying force.
- Fantastic customer service ethic and high expectations for quality.
- Proven ability to develop and execute strategic plans within an organization structure.
- Ability to make presentations to a wide range of individuals and groups.
- Ability to work in a complex environment with minimal supervision but as a member of a dynamic and supportive team.
- Demonstrated skills in diplomacy, persuasion, decisiveness.
- Out-of-the-box thinker with big ideas and a desire to achieve bold goals.
- Commitment to FSF’s vision, mission, values, and those we serve.
- Excellent technology skills including Microsoft Office Suite and Adobe Acrobat.
Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this Leadership Level position will work closer to 50 -60 hours per week, especially during peak times; community engagement can be 7 days a week so the expectation is that there’s always coverage. After hours business work is required occasionally throughout the year.
Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather. The noise is the work environment is usually moderate to loud.
Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences or special events.
OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.